Enigma Property Services Specialists [ ‘Enigma’ ] is a boutique property services company that was founded in 2001 by Martin Edwards. Martin has over 15 years experience in the hospitality sector at a senior management level.
Enigma was formed with a very simple objective; to always deliver a quality service. With this objective, business grows at a steady pace, and Martin prides himself in his unwavering commitment to a growing band of clients. Enigma now operates throughout metropolitan Melbourne, with locations as far apart as Fountain Gate and Campbellfield.
The key to ensuring that the required standard is maintained at all times is Supervision. This Supervision is directly coordinated by Martin, who oversees specific areas of the business; in turn our Operations Supervisors oversee the daily operation at each site.
Our “hands-on” approach ensures there is meaningful and regular communication with each contract. Our Operations Manager, along with Martin, each performs regular site visits and attend periodic meetings with each client. To this end, we believe meaningful and regular contact ensures a commitment to a quality service governed by a sense of urgency to clients needs.
Training is a vital element of our company's success. Our commitment to training and developing our people covers not only on-the-job and classroom training in all aspects of our business, but extends to Occupational Health and Safety, Fire Evacuation, Quality Assurance and other programs specific to each contract.
Through our Quality Management Programs we are genuinely committed to Quality Assurance.
Commercial cleaning within the Hospitality industry accounts for 70% of our revenue, with the remaining revenue coming from commercial offices and factories. We are a seven-day a week company, and Martin or a supervisor is always contactable. Enigma has the ability to service any number of contracts and prides itself on the quality and reliability of its employees. Most employees work permanent part time hours, but we do have a small core of full time employees including supervisors. Enigma recognises that window cleaning and carpet cleaning is a specialized field, and employs professionals in these areas.
“Challenges can be stepping stones or stumbling blocks, it’s just a matter of how you view them”